Signs

• The upload form is missing from the page.
• An error message appears after you try to upload the file.
• The report does not finish uploading.
• The page loads incorrectly or times out.

Basic troubleshooting steps

• Refresh the page and try again.
• Make sure you are using the correct URL for exam report uploads.
• Check that your internet connection is stable.
• Confirm that your exam report file is in the required format and within the allowed file size.
• Try uploading the file in a supported browser.
• Disable browser extensions that may block forms or file uploads.

Diagnostic tools and resources

• A PDF viewer or file preview tool to confirm the report opens correctly.
• Browser developer tools to check for page or network errors, if needed.

Advanced troubleshooting steps

Step 1: Verify the upload page is available

Open the specified URL in a new browser window or tab. If the upload form is missing, sign out and sign back in, then reload the page. If the issue continues, the upload page may be unavailable or restricted for your account.

Step 2: Check the file requirements

Confirm that your exam report meets all upload requirements, including file type, file size, and naming rules. If the file is too large, try reducing the file size or exporting it again in the required format.

Step 3: Clear browser data and retry

Clear your browser cache and cookies, then reopen the upload page and try again. This can resolve display issues and form loading problems caused by outdated page data.

Step 4: Try another browser or device

If the form still does not appear or you continue to receive an error, try a different supported browser or another device. This can help determine whether the issue is related to your current browser or device settings.

Step 5: Capture the error details

If an error message appears, note the exact wording, the time it occurred, and any steps you took before the error. A screenshot can also help support investigate the issue faster.

Contact support

If you still cannot upload your exam report, submit a request and include the following details:

• The URL you used
• The file name and file type of the exam report
• The exact error message, if any
• A screenshot of the issue
• The browser and device you used

Conclusion

Most exam report upload issues can be resolved by checking the page availability, confirming file requirements, and trying a supported browser. If the problem continues, support can help investigate the upload error in more detail.