Getting Started
Important information needed on a student's journey, from starting a course to passing the exam.
Important information for all students
- Connectivity Guide
- Getting started with Essential Learning Paths
- Course start guide
- Configuring Firewall Rules for In-Browser Kali and Windows
- Exploring OffSec's Free Products
- Enhance the security of your OffSec Learning platform account
Community
Support FAQs
- OffSec KAI FAQ
- OSCAR FAQ
- Enterprise Support - Chat with OffSec Technical Support Team
- Course support
- Offsec's Operational Status
- What are your support hours?
Course and Account Management
Training Library
- How can I see my profile status?
- Will I receive any notifications in the OffSec Learning Platform?
- Enterprise Cyber Range Guide
- How does course selection work?
- Managing OffSec Certification Exams
- Time Estimation for Topics, Courses, Skills and Job Roles in the Learning Library
Troubleshooting
- General troubleshooting steps
- I am connected to the VPN and can no longer access the internet. What should I do?
- I have tried everything else and I'm still unable to access a machine, what do I do?
- I am connected to the VPN, I have started a machine but I can't scan machines.
- VPN Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
- VPN Error: RESOLVE: Cannot resolve host address
Proctored Exams
- Can I take two or more proctored exams that are scheduled at the same time or have overlapping times?
- How to run a MAC Script
- Exam Support - Chat with OffSec Technical Support Team
- Proctoring Tool Manual
- What are the technical requirements to participate in a proctored exam?
- What is expected of me as a learner to participate in a proctored exam?
Certifications
- How can I obtain (ISC)² CPE credits and/or a course completion letter for my course?
- Digital certification FAQ
- Certificate printing specifications
- How do I verify someone's certification?
- Certification, Badges and Pins FAQ
- Can my certification and/or badge ever be revoked?