Getting Started
Important information needed on a student's journey, from starting a course to passing the exam.
Important information for all students
- VPN Connectivity Guide
- Getting started with Essential Learning Paths
- Course start guide
- Enhance the security of your OffSec Learning platform account
- General expected behavior when interacting with the OffSec Staff
- Contact support
Community
Support FAQs
- Course support
- Offsec's Operational Status
- What are your support hours?
- Can I get my revert counter reset?
- How can I contact you for live technical support during the course?
- Sign In to the Help Center
Course and Account Management
- OffSec Identification (OSID) number
- How can I change the access start date of an assigned license?
- How to Download Course Materials from the Learning Library
- Course material download FAQ
- How can I change my course start date?
- When does my lab time start and how is that lab time measured?
Training Library
- How can I see my profile status?
- Will I receive any notifications in the OffSec Learning Platform?
- OffSec Cyber Range Guide
- How does course selection work?
- Time Estimation for Topics, Courses, Skills and Job Roles in the Learning Library
- How can I see my access end date?
Troubleshooting
- General troubleshooting steps
- I am connected to the VPN and can no longer access the internet. What should I do?
- I have tried everything else and I'm still unable to access a machine, what do I do?
- I am connected to the VPN, I have started a machine but I can't scan machines.
- VPN Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
- VPN Error: RESOLVE: Cannot resolve host address
Proctored Exams
- Exam Support - Chat with the OffSec Proctoring Team
- Proctoring Tool Manual
- What are the technical requirements to participate in a proctored exam?
- What is expected of me as a learner to participate in a proctored exam?
- How do I connect to the proctor to start my exam?
- Can the proctor hear me during the exam?
Certifications
- How can I obtain (ISC)² CPE credits and/or a course completion letter for my course?
- Digital certification FAQ
- Certificate printing specifications
- How do I verify someone's certification?
- Which OffSec certifications have a digital certificate and/or badge?
- Can my certification and/or badge ever be revoked?