Getting Started
Important information needed on a student's journey, from starting a course to passing the exam.
Important information for all students
- Connectivity Guide
- Getting started with Essential Learning Paths
- Course start guide
- Configuring Firewall Rules for OffSec VS. Infrastructure VPN
- New Lab UI on the OffSec Platform
- Configuring Firewall Rules for OffSec VPN Connection
Community
Support FAQs
- OffSec KAI FAQ
- OSCAR FAQ
- Enterprise Support - Chat with OffSec Technical Support Team
- Discord Access and Support Guide
- Offsec's Operational Status
- What are your support hours?
Course and Account Management
Training Library
- Upskill Program Reporting FAQ
- Reporting a Lab VM or Connectivity Issue directly from the VM Card
- A Redesigned OffSec Module Experience
- Rating, Feedback, and Community Rating FAQ
- Notification center
- Mitre Attack Dashboard FAQ
Troubleshooting
- General troubleshooting steps
- I am connected to the VPN and can no longer access the internet. What should I do?
- I have tried everything else and I'm still unable to access a machine, what do I do?
- I am connected to the VPN, I have started a machine but I can't scan machines.
- VPN Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
- VPN Error: RESOLVE: Cannot resolve host address
Proctored Exams
Certifications
- What should I do if I encounter or suspect cheating or unethical assistance?
- How can I obtain (ISC)² CPE credits and/or a course completion letter for my course?
- Digital certification FAQ
- How do I print my OffSec digital certificate?
- How do I verify someone's certification?
- Certification, Badges and Pins FAQ