If your government-issued ID is still being issued, renewed, or replaced and will not be available by your scheduled exam date, you may not be able to take the exam as planned.
To avoid arriving for an exam without the required identification, request help with rescheduling as soon as you know your ID will not be available.
This guide explains what to do and how to request support before your exam.
What to check before rescheduling
- First, check when your government-issued ID is expected to be available.
- When choosing a new exam date, allow enough time for the ID to be issued and available for you to use during check-in.
- Avoid scheduling the exam based only on an estimated processing date if there is a possibility your ID could be delayed.
- You should also review the identification requirements for your exam to confirm that the ID you plan to use meets the applicable requirements.
Step-by-step instructions
Step 1: Confirm your ID status
Check the status of your government-issued ID and confirm when it is expected to be ready for use.
Step 2: Review the exam rescheduling policy
Review the exam rescheduling rules, including any deadlines, fees, or restrictions related to changing the exam schedule date.
Step 3: Reschedule your exam
Sign in to your OffSec account and navigate to the Exam page.
Use the available rescheduling option to select a new exam date and time.
Choose a date when you expect your valid government-issued ID to be available for check-in.
Step 4: Review your new exam schedule
After rescheduling, confirm that the updated:
- exam date;
- start time; and
- timezone
are correct.
Keep the updated confirmation for your records.
What if I cannot reschedule my exam?
If the self-service rescheduling option is unavailable, does not work as expected, or you need additional assistance, please submit a request.
When contacting Support, include the details of your scheduled exam and briefly explain that your government-issued ID is still being processed.
Tips and best practices
- Reschedule your exam as early as possible if your ID will not be ready in time.
- Reschedule your exam through the exam tab of the course whenever it is available.
- Choose a new exam date that gives you enough time to receive your ID.
- Review your updated exam date, time, and timezone after rescheduling.
Next steps
After your reschedule is confirmed, prepare for the new exam date and ensure you have the required ID ready before check-in.