At OffSec, we are committed to providing a positive and professional learning experience for all of our learners. In order to maintain this standard, we ask that all learners follow a few guidelines when interacting with our staff.

1. Be professional and respectful. Address OffSec staff politely and use proper language.
   This means avoiding the use of profanity or any other behavior that could be considered offensive or disruptive.
2. Communicate clearly and effectively. Make sure to provide relevant information and be concise in your communications.
3. Ask for help when needed. Our staff is here to support you, so don't hesitate to reach out should you have any questions or concerns.
   You can find instructions on which department to contact when on our Contact support page.
4. Follow instructions. Our staff is here to ensure a smooth and successful learning experience for everyone, so it's important to follow their instructions.

By following these guidelines, you can help ensure a positive and productive learning experience for yourself and others. Thank you for your cooperation and best of luck with your studies!