This article provides information on:
We have quite a few different departments within OffSec so we built this guide to help you find the right one for your needs. Contacting the right department ensures your request reaches the people who are best equipped to help with your inquiry in the shortest time possible.
Important: Don't forget, when contacting us, always include your OSID for faster and more efficient support.
How to contact support?
You can use the email address corresponding to the department you want to contact from the table bellow or simply submit a request here.
For course specific support, please see:
Departments
| Department | Contact | Best equipped to help with inquiries regarding: |
| Orders | payment, registration for future courses, changing course start dates, exam scheduling or record updates, general product inquiries | |
| Help | help@offensive-security.com | technical issues you might have with the lab/exam machines or VPN connection or Forum Credential requests. |
| Proctoring | proctoring of your exam, including questions about your identification or testing the proctoring software | |
| Challenges | current, past or future exam (outside of scheduling) | |
|
Privacy |
privacy@offensive-security.com | record deletion requests |
|
Concierge |
concierge@offensive-security.com | flex, partner program |
| https://chat.offsec.com/ | live technical assistance with the proctoring application during your exam. |
Still unsure of what department to contact? Don't worry, submit a request to any department and one of our team members will help you by redirecting your request to the appropriate department.