This FAQ is specifically crafted for individual learners who have purchased our training content via our website and as well as for organization admins. Its main purpose is to provide detailed information about access start dates for our courses and subscriptions.
Individual Learners Purchasing Directly from the Website
Course & Cert Exam Bundle
When does my lab time start and how is that lab time measured?
If you have purchased an OffSec Course & Cert Exam Bundle, your lab time will begin on the course start date you selected during the registration process.
- Your lab access will start at 0:00 GMT on your selected course start date.
- You will receive access to your course materials simultaneously with your lab access.
- The lab time will be available through your account in a consecutive block of time.
Can I change my course start date if I have registered for a Course & Cert Exam Bundle?
Yes, you can change your course start date as long as your access hasn't commenced yet.
How far in advance can I select a course start date for a Course & Cert Exam Bundle?
You can select a course start date within the next six (6) weeks during the registration process. Note, if you chose to start your course on the same day you register, your lab will start immediately and will run in a consecutive block of time.
You will gain access to the course content once you have successfully completed your registration. If you purchased a subscription or scheduled your course to start today, we encourage you to complete the registration as soon as possible.
Can I access the course materials immediately after registration?
If you've enrolled in the course through OffSec Course & Cert Exam Bundle, your lab access initiates on the course start date you've chosen during registration.
For subscriptions, your lab access commences within minutes of payment submission.
Upon commencement of lab access, you'll also receive access to your course materials. Your lab time is provided as a consecutive block and can be accessed through your account.
How can I change my course start date for a Course & Cert Exam Bundle?
You can reschedule your course start date directly from the OffSec Learning Platform once you have completed your registration. To change your start date:
- Go to your Course page.
- Click the 'Change Start Date' button.
- Select your new preferred start date and press the 'Change Lab Start Date' button.
- Your new course start and end date will be displayed at the top of the page.
Can I choose any day of the week to start my course in the OffSec Learning Library?
Yes, you can start your course on any day of the week in the OffSec Learning Library.
What happens to my lab access if I change my course start date for a Course & Cert Exam Bundle?
If you change your course start date, your lab access will also be adjusted accordingly. The new start date applies to both the training materials and labs.
Can I move my course start date farther than 42 days from payment date?
We will only consider postponing a course start date farther than 42 days from payment for valid reasons, such as acute illness or family emergency and you may be asked to provide documentation to support your claim. Planned events such as work projects and vacations are not acceptable reasons. To request a seat change outside of what is available in your control panel, please submit a ticket with your desired course start date.
SEC-100: CyberCore
When does my lab time start and how is that lab time measured?
If you have purchased CyberCore, the course start date rules that apply to the Course & Cert Exam bundle also applies to CyberCore.
Learn Subscriptions
Can I select a specific start date when purchasing a subscription?
No, when purchasing a subscription, your access starts from the moment you submit the payment. There's no option to select a specific start date.
Can I pause or postpone my lab access purchased with a subscription?
No, lab access purchased as part of a subscription cannot be paused or postponed for any reason.
Is it possible to change my subscription start date for any reason?
No, subscription start dates are not changeable. Your access begins immediately upon payment submission.
Lab Extensions
How is the start date determined for lab extensions in the Learning Library?
If you have active lab access, a lab extension will automatically start at the end of your current access period.
Can I select a specific start date for a lab extension if I don't have active lab access?
Yes, if you don't have active lab access, you can select a start date within six (6) weeks. If you choose to start immediately, your lab will commence right away and run consecutively.
Is there a restriction on what day I can start my lab with a lab extension?
No, you can start your lab on any day within the six-week window for lab extensions.
Organization Administrators
Flex Accounts
Which products allow setting a specific access start date?
For Flex Accounts, admins can set a specific access start date for Course & Cert Exam bundle and for the following Learn Subscriptions:
- Learn Fundamentals
- Learn One
- Learn Unlimited
Can a start date be set for lab extension assigned via Flex credits?
No, lab extensions assigned through Flex credits starts upon the invitation redemption within the validity period of the Flex credits.
As an admin of the Flex account, if a start date has been set for a Course & Cert Exam bundle or a Learn Subscription, can I modify it?
As an admin, you are able to modify the start date of the assigned Course & Cert Exam bundle or Learn subscriptions for the following situations:
- If the access has not started yet regardless of the invitation status.
- If the access has already started but the invitation has not been accepted by the learner yet.
As an admin, how can I change the access start date for a learner?
To modify the access start date for a learner, follow these steps:
- Log in to your organization admin account.
- Navigate to the ‘Manage my team’ page.
- Locate the invitation in the My Learners section.
- Click on the three dots hamburger menu.
- Select the ‘Edit course material access start date’ option.
- Choose your preferred date.
- Click ‘Continue’.
Non-Flex (Individual Licenses)
For individual licenses, what licenses allow setting a specific course material access date?
Admins have the option to set a course material access start date for Course & Cert Exam bundle licenses purchased as individual licenses.
As an admin, do I have the option to select a start date when assigning Learn subscriptions purchased as individual licenses?
No, Learn Subscriptions purchased as individual licenses have a pre-determined start date agreed upon purchase. As such, we recommend logging in to your Organization Admin account and distributing the licenses as soon as possible. The invitations you issue can be accepted by the learners until the moment the subscription is scheduled to end, however, the time that elapsed between the subscription start date and the moment the learner accepted the invitation will be forfeited by the learner.
Are there any exceptions to changing access start dates?
Yes, setting a specific start date does not apply to lab extensions and exam retakes, whether they are issued through Flex or Individual licenses. Access for these products starts upon invitation redemption within the validity period of the product.
If a start date has been set for a Course & Cert Exam bundle, can I modify it?
Yes, you are able to modify the start date of the assigned Course & Cert Exam bundle license if:
- the access has not started yet regardless of the invitation status;
- the access has already started but the invitation has not been accepted by the learner yet.
How can I change the access start date of the assigned Course & Cert Exam bundle license?
To change the access start date of the assigned Course & Cert Exam bundle license, kindly do the same steps outlined here.
Still have questions?
Please submit a request here and our support team will gladly assist.
You may also try asking OSCAR - The OffSec Support Chatbot Assistance Resource, a.k.a. OSCAR, it is an AI-powered chatbot here to provide you with quick and efficient support for your general inquiries related to OffSec services and offerings.