This article is intended for individuals who purchased their subscription directly from our website.

This auto-renewal policy does not apply to Learn subscriptions provided through an organization. If your access was assigned through an organization license or invitation, your subscription will not renew automatically. Your organization administrator will need to submit a request if changes to your access are needed.

Learn Fundamentals and Learn One subscriptions purchased directly from OffSec are set to renew automatically each year unless cancelled.

If you do not want your subscription to renew, make sure you cancel it before its auto-renewal date. Cancelling your subscription stops the next renewal but does not end your current access immediately. You can continue using the subscription until the end of its current term.

Unused time remaining on an active subscription is not refundable.

Check your subscription before cancelling

If you have more than one active Learn One subscription, each subscription is managed separately and may have its own:

• Subscription term
• Auto-renewal date

Cancelling one Learn One subscription does not cancel your other active Learn One subscriptions.

Before selecting Cancel, make sure you have identified the subscription you want to cancel. Review the subscription or order details carefully, including the associated course and renewal date.

Cancel your subscription

1. Select your username in the upper-right corner of the OffSec Learning Platform.
2. From the menu, select Billing.

3. On the Payments page, locate the Pending order for the subscription you want to cancel.

   If you have multiple Learn One subscriptions: Confirm that the order corresponds to the correct subscription before continuing.

4. Select Cancel for that Pending order.

5. Review the cancellation information shown on the confirmation window.

   Before confirming, check once more that you are cancelling the intended subscription.

6. Select Cancel Subscription to confirm. If you no longer want to proceed, close the window without confirming the cancellation.

   

You will see confirmation that the subscription has been cancelled. You may also see an option to Renew if you later decide to reactivate its renewal.

Cancelling one subscription does not affect any other active Learn One subscriptions on your account.

For information about renewing a subscription, see our Help Center article.

Having trouble cancelling?

Should you encounter any issues in canceling your subscription, please contact us by submitting a request for assistance.