This article is intended for individuals who purchased their subscription directly from our website.

Please note that this auto-renewal policy does not apply to Learn Unlimited or to any Learn subscriptions acquired through an organization's license. If your access was provided via a license or invitation from your organization’s admin, the renewal will not happen automatically. In such cases, your organization's admin will need to submit a request to either renew or discontinue the subscription.

Learn Fundamentals and Learn One subscriptions purchased directly by individuals through our website are set to renew automatically every year unless cancelled. To avoid being charged for the next cycle, please ensure you cancel your subscription before the auto-renewal date. Kindly note that we are unable to issue refunds for any unused time within an active subscription term. However, you will retain access to the subscribed product until the end of your current subscription period.

To see your subscription auto-renewal date, access the billing page and look for the order in status Pending. The date corresponding to the Pending order will be your next auto renewal date.

If you want to cancel your subscription, please follow the steps below.

1. Click on your username in the upper right corner of the control panel.
2. From the drop down menu, click on Billing.
3. This will bring you to the Payments screen, click on the Cancel button corresponding to the Pending order.
4. You will be presented with the option to proceed with cancelling your subscription by clicking on Cancel Subscription button or you may close the window if you have changed your mind.
5. Once you are done, click on Library in the upper navigation bar to return to the control panel.
6. You will see the message your subscription has been cancelled and you have the option to click on Renew if you reconsider. For information on renewing, please visit this Help Center article.

Should you encounter any issues in canceling your subscription, please contact us by submitting a request for assistance.