If you would like to change or update the credit card used for your Learning Library subscription, follow the steps below.

Please note that this process does not apply to PayPal payments.

Before updating your payment method

If you have more than one active Learn One subscription, each subscription is managed separately

Updating the payment method for one Learn One subscription does not automatically update the payment method for your other Learn One subscriptions.

Before making any changes, make sure you have identified the subscription whose payment method you want to update.

Update your credit card

1. Click your username in the upper-right corner of the control panel.
2. Select Billing from the drop-down menu.

3. On the Payments screen, click the Update card.

   

4. Enter your current credit card and billing information, then click Update Payment Info. Your next subscription renewal will be charged to this card.
5. After saving your changes, click Library in the upper navigation bar to return to the control panel.

Important: The currency used for your next renewal is associated with the billing country recorded for your payment card. Make sure that the billing country accurately matches your current payment information. Do not enter a different billing country solely to obtain another currency.

If your renewal is processed in a supported local currency, the applicable exchange rate will be determined when the renewal is processed. The final local-currency amount may therefore differ from any USD estimate displayed before the renewal date, including the conversion cost.

Updating your payment or billing information does not change the currency or billing details of previous transactions.

If you have multiple Learn One subscriptions

You can use different payment methods for different Learn One subscriptions.

For example, if you have one Learn One subscription for PEN-200 and another for WEB-200, updating the card associated with your PEN-200 subscription will not change the payment method associated with your WEB-200 subscription.

If you want to update the payment method for more than one subscription, repeat the steps above for each subscription individually.

Having trouble identifying the correct subscription?

If you are unsure which billing entry belongs to the subscription you want to update, we recommend confirming the subscription details before changing your payment information.

If you still cannot identify the correct subscription or experience an issue updating your card, submit a request to OffSec Support.