• How do I create and access my Organization Admin account?
• What will I be able to see when accessing my account?
• What is the Org Chart page, and how do I open it?
• What are teams, and what is the Default team?
• How do I add a learner to a team?
• How do I assign individual products to my team members?
• How do I assign individual products to myself?
• How do I assign products to my team members using Flex funds?
• How to send bulk invites
• How to filter assigned licenses?
• How can I manage the invites?
• How to purchase additional or new licenses?
• What is the Team Achievements page, and how can I access it?
• How can I access and view my team members Assessments?
• Can my account have multiple admins?

How do I create and access my Organization Admin account?

After the details of your purchase have been discussed and agreed upon with our Sales team, you will receive an email invite containing your OffSec Learning Library account activation link.

Click on Accept Invitation and you will be redirected to the admin account Sign Up/In page.

When creating your account, our system will auto-populate the email address field for you. If you have previously created an account in the OffSec Learning Library under a different email address, you can put in a request to merge your accounts here.

Note: If you have not received your activation email, please follow the instructions presented here or submit a request for assistance

What will I be able to see when I access my Organization Admin account? 

When you sign in as an admin, you have access to the Admin Console from the left-hand navigation menu. What you see depends on your admin role. For more information, please see Managing admin roles and permissions FAQ.

Depending on your role, you can view and manage the following:

• Dashboard: A summary of license usage, learner activity, and team accomplishments.
• Org Chart: A visual map of your organization's entities, teams, and groups.
• Team Management: The area where you manage your organization. It contains Directory (people and admins), Licenses, Organization Settings, Teams (teams and their groups), Upskilling Preferences, and Assistant Usage.
• Reports: Detailed insights into platform usage and team performance. Reports is its own item in the left-hand navigation menu.
• Team Achievements: Earned badges, certifications, and key learning milestones.
• Paths: Your team's progress through assigned or custom learning paths.
• Tournaments: Participation and results in competitive challenges.
• Assessments: Your team's skill assessment results.
• Talent Finder: A search for publicly listed OffSec-certified professionals.

Please note: access to certain admin features, views, and learner-related information may vary depending on your organization’s setup, assigned permissions, and other applicable considerations. Where needed, admin access and visibility can be adjusted or restricted to accommodate specific requirements. As a result, some functionality, views, or data may be unavailable or displayed differently.

If your organization requires specific restrictions to be applied to admin access or visibility, please submit a request for assistance.

Each feature is designed to help you efficiently oversee your organization’s learning efforts and support team development at scale.

What is the Org Chart page, and how do I open it?

The Org Chart page shows the structure of your organization: its entities, the teams inside each entity, and the groups inside each team. The chart shows containers, not reporting lines between people.

To open the Org Chart page, follow these steps:

• Sign in to your admin account.
• Select Org Chart in the left-hand navigation menu.

Each card on the chart shows the name of the entity, team, or group, who administers it, the number of licenses assigned, and the number of people. To manage an entity, team, or group, click its card. This opens Team Management for that entity, team, or group.

In the Chart view, select the button under a card (for example, 2 teams) to expand or collapse it. Use the zoom, Reset, Center, and full-screen controls to move around the chart. Group cards show the group admin and the number of people, but not licenses.

The Org Chart page has two views:

• Chart: A tree diagram of your organization.
• Table: A sortable list with the columns Name, Type, Parent, Learners, and License summary. The Table view is easier to read when your organization has many teams.

The Org Chart shows only the parts of your organization that your role manages.

What are teams, and what is the Default team?

A team is a level inside an entity that holds groups and learners. Teams help you organize learners by department, function, or location.

Every entity has a team named Default. Your existing learners and groups have been placed in the Default team. No action is required from you. You can rename the Default team at any time.

For more information, please see Managing admin roles and permissions FAQ.

How do I add a learner to a team?

When you invite a learner, you can select the team and group for the learner.

If you do not select a team, the learner is still invited. The learner appears in the unassigned learners list, and an Owner or Teams Manager can move them to a team later.

What does the Dashboard page show, and how do I navigate to it?

The Dashboard is a dedicated page for enterprise administrators that provides a high-level summary of your organization’s activity and performance. It is designed to give you a quick, visual overview of your organization's progress, engagement, and achievements across your team.

The dashboard includes widgets such as:

• General Overview: An overview of total license usage and active learners.
• Achievements: Highlights of the total accomplishments across your team’s account, such as certifications.
• Engagement by content type: Helps you understand what your team is engaging with the most. This section provides a multi-dimensional view based on what your team has access to and how they interact with it by:
  • Content type: Displays a pie chart representation of learner progress across content categories such as Attack, Defend, and Build
  • Popular content: Showcases a bar chart that highlights the most accessed or completed items, grouped by type—courses, learning paths, labs, or modules.
  • Lab Overview: Presents statistics on the number of labs started and completed segmented by difficulty level and by content category (Attack, Defend, Build).
  • Platform engagement: Tracks active learners login and hands-on lab interactions.

• Exam Status:  Displays exam information and status in both a timeline and list view.
• Job Role and Attack Vector Widget: These widgets provide a breakdown of your team’s progress across Job Roles and into specific attack vectors for more detailed insights. For additional information, kindly refer to the Job Role Coverage article.

Important: The Dashboard is currently in its Beta phase, while all core functionalities are available, you may encounter occasional issues, updates or changes as we continue to improve the experience.

To Navigate to the Dashboard:
 

1. Log in to your Organization Account
2. Navigate to Admin Console in the left-hand navigation menu.
3. Click on “ Dashboard” to open and explore the available sections.

This centralized view helps you quickly assess your team's learning activity and overall progress, enabling smarter planning and support for your learners.
 

How do I assign individual products to my team members?

After signing up/in to your Organization Admin account, you will find the purchased products on the Licenses tab in Team Management. If you have admin permissions for more than one account, double-check that you are on the correct account to accurately assign a license to a learner. You can easily switch accounts by clicking on the dropdown next to the account name. 

To assign a product:

After signing up/in to your Organization Admin account, you will find the purchased products on the Licenses tab in Team Management. If you have admin permissions for more than one account, double-check that you are on the correct account to accurately assign a license to a learner. You can easily switch accounts by clicking on the dropdown next to the account name. 

Step 1: Choose a product you would like to assign to your team member/s and click ‘Invite learners’. You will need to select whether you will let access start upon invitation redemption or you set a course material access date then click ‘Continue’.

NOTE: The option is only available for Course and Certification Exam bundle and CyberCore. Subscriptions have a predetermined start date agreed with the Sales representative. Lab Extensions, Exam Retakes, Standalone OffSec Certification Exam or OffSec Recertification Exam start upon invitation redemption if assigned to your learner, and starts immediately if assigned to yourself.

Step 2: Add in the email address/es of your team member/s you would like to assign the product to. You can invite more than one learner at a time. Just use a comma or a space to separate their email addresses. Once you have added the email address/es, click ‘Continue'.

Step 3: You have just assigned the product to your team member/s and an invitation email will be sent to the learner. Invitation status and additional actions will be available in the ‘My Learners’ section.

For individual subscription licenses, the invite can be sent and redeemed prior to the agreed subscription start date. To learn how long a product invitation can be redeemed, please visit the Product validity FAQ.

In the event you receive an error when sending the invitation, click here for more information on the error along with recommended next actions.

How do I assign individual products to myself?

In order to assign a product to yourself, you need to go through the same steps as with assigning a product to your team members (see above). Note, if you do not select the option to set a course access date, access to the product assigned will start immediately and cannot be paused or rescheduled for any reason.

How do I assign products to my team members using Flex funds?

After signing up/in to your Organization Admin account, you will have access to the Products dashboard where the purchased products are displayed. If you have admin permissions for more than one account, double-check that you are on the correct account to accurately assign a license to a learner. You can easily switch accounts by clicking on the dropdown next to the account name. To assign a product:

Step 1: Navigate to the “Flex” section. Click on ‘Invite learners’ located at the bottom right of the section.

Step 2: Select your desired product from the product family dropdown menu then click "Continue". Assigning a 90-day course can be done by selecting 'OffSec Course & Cert Exam Bundle. For lab extensions and exam retakes, select the course name then select which add-on you would like to assign.

For Course and certification exam bundle, CyberCore and Subscriptions, you will need to select whether you will let the access start upon invitation redemption or you set a course material access date within the validity of your Flex credits.

Step 3: Once you have selected an option, click ‘Continue’. Add in the email address/es of your team member/s you would like to assign the product to. You can invite more than one learner at a time. Just use a comma or a space to separate their email addresses. Once you have added the email address/es, click ‘Continue'.

In the event you receive an error when sending the invitation, click here for more information on the error along with recommended next actions.

If you plan on extending the validity of your Flex funds, make sure you free up any credits tied to Pending invitations by withdrawing the invitations before the extension. This will ensure the validity of those credits get extended as well. You will be able to re-issue the invites once your Flex funds expiration date has been extended.

How to send bulk invites

You can now invite more than one learner at a time.

You can input the email address individually and just separate them using a space or a comma.

If you have a list of your learners, check that the email addresses are separated by a space or comma then copy and paste them in the invite modal.

Once all email addresses are added, add a space after the last email then click 'Continue'.

How to filter assigned licenses?

If you need to review or check your assigned licenses and your learners, you can go to the My Learners section of the Licenses tab in Team Management and use the filters above the table (License type, License status, Invitation status and Groups) or the search box. 

You can filter by invitation status, by license type or both.

How can I manage the invites?

Invite management can be performed with the help of the following actions:

Resend invitation - If one or more learners haven't accepted their invite, the resend invitation action will trigger a new email notification prompting them to enroll and gain access to the assigned product.

Withdraw invite - If one or more learners have yet to accept their invitation, you can withdraw the invite. This action prompts an email notification to inform the learner that their invitation has been withdrawn.

Withdrawing an invitation automatically returns the associated license to the available balance, enabling you to reassign the product to another learner.

This functionality is also beneficial in case of inadvertent license assignment or selection of an incorrect course during the assignment process. However, if the invitation has already been accepted, you'll need to submit a request for evaluation and assistance.

Edit course material access start date - If one or more learners have accepted their invite but with a future start date and wish to start access on another date, the edit course material access start date action allows you to select  any other available dates within the validity of the license and triggers an email notification informing the learner/s that access date has been updated.

Just bear in mind that this is only applicable to the following products:

• Course & Cert Exam bundle whether they were issued using Flex or non-Flex (individual licenses).
• Subscriptions issued using Flex only

How to purchase additional or new licenses?

As an Owner or Teams Manager, you can purchase additional licenses via the Buy More page in the portal. At the moment, the only payment method available for this flow is through a credit card only. The steps are as follows:

Step 1: Click on the "Buy More" button and you will be redirected to the Training options page. You can see at the top of the page the organization account under which you can purchase new licenses. Here is where you see the org you are purchasing licenses for. 

NOTE: If your admin account is associated with more than one organization account, you will have to select which account you are making a purchase with.

Step 2: Look for the product you wish to purchase and set the desired quantity. Review the products in your cart then click Continue.

NOTE: If you purchase a subscription license while having an ongoing subscription period on your account, your new purchase will be co-termed with your existing subscription. If you do not have an active subscription, the access start date of your new subscription is equal to the payment date.

Step 3: Complete the payment. As soon as you have submitted your payment, the newly purchased license will become available on the Licenses section of your “Admin Console” menu. You may access your receipt by going to your billing page inside the OffSec Learning Library.

This video was current as of September 2024. As we continue to improve the Offsec Learning Library, slight modifications in the interface or functionality may appear.

What is the Team Achievements page, and how can I access it?

The Team Achievements provides a comprehensive view of your team’s accomplishments by showcasing every certificate, badge, and pin they have earned. It serves as a way to celebrate progress, recognize achievements, and inspire learners to reach new cybersecurity goals.

To access the Team Achievements page:

1. Open the Admin Console from the left-hand navigation menu.
2. Click "Team Achievements."

If you would like an overview of the total achievements, you can navigate to the Dashboard page within the Admin Console.

This page offers ways to view accomplishments:

• By Individual – Shows a complete list of all learners in your organization’s account. For each learner, it displays their claimed certifications, badges, and pins, along with earned dates and expiry dates (if applicable). To view or download a PDF of individual achievements, admins can use the “See Team Achievements” link on the right.
• By Achievement – Organizes accomplishments type and shows how many learners have earned each. Claimed achievements will appear as lit-up (enabled) tiles, displaying the number of recipients. Clicking a lit-up tile opens a list of learners who received that achievement.
• By Job Role – Shows the number of learners who claimed specific achievements, certifications, badges, and pins, grouped by job role level.

Filtering Options Overview

To enhance the user experience, these filters are also made available across all views:

• Type Filter
• Job Role Filter
• Skill Filter
• Group Filter
• Achieved In Filter
  • Last 30 days
  • Last 60 days
  • Last 90 days
  • This year
  • 2024
  • Custom Date Range
    • Previously, you could only view achievements earned within preset timeframes like the last 30, 60, or 90 days. Now, with the new Custom Date Range feature, as an Admin you can define any date interval to filter achievements. You can either select the date or type in the date. 

Important Note:

Only claimed achievements will be displayed. If a learner has not yet claimed their digital credentials, their achievements will not appear in either view.

This page makes it easy to track and recognize your team's accomplishments while ensuring continued progress in their cybersecurity journey.

How can I access and view my team members Assessments?

The Assessments page provides administrators with a quick and effective way to evaluate their team’s core skills and identify areas for improvement. These skill-focused checkpoints deliver instant results, allowing you to understand your team’s strengths and gaps at a glance.

By leveraging assessment insights, admins can strategically guide training efforts, ensuring that learning initiatives align with organizational goals. This helps teams focus on what matters most, building the right capabilities to achieve measurable results.

To view your team’s assessments, navigate to Admin Console > Assessments.

What You Can Do in Admin's Assessments Page?

The Assessments page serves as your central hub for:

• Managing Assessments – Oversee all assessments in one convenient location
• Viewing Assessment Results – See instant feedback on team performance across different skills and competencies
• Identifying Training Priorities – Pinpoint specific areas where your team needs development
• Strategic Planning – Use data insights to determine where to focus training resources for maximum impact

Can my account have multiple admins?

Yes. Your organization account can have multiple admins. You can assign admins to an entity, a team, or specific groups, depending on what each person needs to manage.

For step-by-step instructions on how to add, change, or remove admins, please see Managing admin roles and permissions FAQ.