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  3. Troubleshooting

Troubleshooting

PG Play and Practice Troubleshooting Tips

  • General troubleshooting steps
  • I am connected to the VPN and can no longer access the internet. What should I do?
  • I have tried everything else and I'm still unable to access a machine, what do I do?
  • I am connected to the VPN, I have started a machine but I can't scan machines.
  • VPN Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
  • VPN Error: RESOLVE: Cannot resolve host address
  • Inactivity timeout (--ping-restart), restarting SIGUSR1[soft,ping-restart] received, process restarting
  • Linux route add command failed: external program exited with error status: 2
  • Ovpn file not found
  • I am having trouble accessing a machine, what do I do?
  • Common VPN and Machine/VM Issues
  • I'm having issues connecting to the VPN. What can I do before contacting support?
  • I am having problems with the stability of my lab machine. How can I help fix this?
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