Managing admin permissions FAQ

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If you are purchasing training for multiple departments/branches of your organization, you no longer need to worry about administering the training licenses, reporting and tracking progress all on your own. You can now assign other people in your organization to help you with all that.

Here, you will find information on:

Is there any difference between the admins of an Organization?

Currently, our system allows for two types of admins:

  1. Full admin - this is the primary/main admin of the account. There can only be one full admin associated with an organization’s account at any time.
  2. Sub-admins - these are secondary admins, who can assist the Full Admin with managing licenses. An organization’s account can have multiple sub-admins at the same time.

What permissions does a Sub-admin have?

The following permissions are available to your sub-admins on the account:

  • Adding new sub-admins to the account.
  • Resending or withdrawing invitations to other sub-admins.
  • Revoking access of other sub-admins.
  • Managing licenses associated with the account (sending, resending or withdrawing product invites)
  • Create groups.
  • View reports (if applicable).

What permissions does a full admin have?

The full admin has all of the permissions of a sub-admin, plus the ability to purchase additional licenses directly through the OffSec Learning Platform.

How can I tell what type of admin I am?

To see your admin status:

  1. Click on the 'Manage my team' button to access your Team's page.
  2. Go to the 'Admins' section.
  3. Find your account in the list of admins. You will be able to see the type of admin rights assigned to you in the ‘Role’ column.role_of_the_admin.png

How can I become a full admin?

Only a full admin can transfer their rights to a sub-admin. A sub-admin cannot promote its own or other sub-admins accounts to full admin.

Can I be the full admin for multiple accounts?

No, you can be a sub-admin of multiple organization accounts, however, you can only be the primary (full) admin for one of the accounts at a time.

Can sub-admins create groups and view reports?

Yes! All types of admins can create and manage groups. If reports are enabled on your organization’s account, sub-admins will automatically gain access to view all the reports.

For example, if you are an Education Partner you can now give your classroom instructors or TAs sub-admin access. This will allow them to split the learners in groups (i.e. based on the class or year they are part of) and then track their progress (i.e. has the user accepted their training invitation, how much of the training material have they completed, etc.) and pull reports on the entire class at once.

If you are purchasing training for multiple departments in your organization, you can now make the manager of each department a sub-admin and allow them to easily assign, manage and track the progress of their group.

For more information on the grouping and reporting functionality please check:

How can I add a sub-admin?

To add a sub-admin, simply follow these steps:

  1. Click on the 'Manage my team' button to access your Team's page.
  2. Go to the 'Admins' section and click on 'Add new admin'.
  3. Enter the email of the person you would like to assign admin rights to and click ‘Continue’.Adding_a_new_sub-admin.gif
  4. The person will receive an invitation email with instructions on how to sign up and use their admin rights.
  5. To activate admin permissions for the account, they must accept the invitation by clicking on the 'Accept Invitation' link provided in the email. If they already have an account in the portal, they will be redirected to the sign-in page upon clicking the link.
  6. If they do not have an account yet, they will need to proceed as follows:
    1. Click on the 'Accept Invitation' link to be redirected to the sign-up page.Accepting admin invitation_1.gif
    2. Set up credentials and a confirmation email will be sent to their email..Sign-Up page1.png
    3. To initiate account activation, they should click on the 'Activate Account' link provided in the confirmation email.Activating account.png
    4. Complete profile information and set up communication preferences.
    5. They're all set! Click on the 'Manage my team' at the top of the page to manage licenses, create/edit groups, view reports, add/remove sub-admin.

How can I change the permissions of a sub-admin?

If you need to transfer the full admin rights to a sub-admin or revoke an admin access from a sub-admin on your account, please follow these steps:

  1. Navigate to the Admin accounts page.
  2. Locate the sub-admin account and click on the three dots located on the right side.
  3. If you want to transfer full admin rights, select the 'Transfer full admin rights' option. If you want to remove admin access, select the 'Remove access' option.
  4. The sub-admin will receive an email notifying them of the changes made.Transferring_the_full_admin_rights_to_a_sub-admin.gif

Please note that only the full admin can make additional purchases on behalf of your team through the Buy More page.

If you are unable to access your account and need to transfer full admin rights to a sub-admin, please submit a ticket providing the details of the recipient of the rights. Our team will be happy to assist you with the transfer process.

I received an invitation to be a sub-admin. What do I need to do?

Start by following the instructions inside the invitation email you received. Once you click the ‘Accept Invitation’ link, you will be redirected to a personalized sign up/sign in page inside the OffSec Learning Platform.

  • If you have previously registered in the OffSec Learning Platform, with the email address you received the invitation on, log into your account then click on the ‘Manage my team’ button at the top of the page.
  • If you are new to the OffSec Learning Platform, sign up by:
    • Adding your preferred username and password.
    • You will need to confirm you have access to the email used to sign up. Check your inbox for an activation email.
    • Once you have activated your account, complete your profile and select your communication preferences.Accepting_a_sub-admin_invite_1.gif

You can now start assigning licenses, create groups of learners and view reports on them.

 

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